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1. Information We Collect

We may collect the following information:

• Name
• Email address
• Mobile number
• Billing and delivery address
• Order history
• Payment information (payments are processed securely through our payment partners. We do not store your complete debit or credit card details.)
• Communications sent to us through email, contact forms or customer support
• Technical information such as IP address, browser type, device information and pages visited

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Communicate order status and updates
• Process refunds and returns
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal obligations
• Send promotional emails or offers only where permitted by law or with your consent. You may unsubscribe at any time.

3. Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Understand how visitors use our website
• Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

• Delivery and logistics partners
• Payment gateway providers
• Technology service providers who help operate our website
• Government authorities or law enforcement agencies where required by law

These parties receive only the information necessary to perform their services.

5. Data Security

We implement reasonable technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure or destruction. While we strive to protect your information, no method of transmission over the Internet is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary:

• To fulfil your orders
• To comply with legal, accounting and tax requirements
• To resolve disputes
• To enforce our legal agreements

After this period, information is securely deleted or anonymized where appropriate.

7. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion of your personal information where legally permitted
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our Platform is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page together with the updated effective date.