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1. Eligibility for Returns

Returns or replacements are only accepted under the following conditions:

• The wrong product was delivered.
• The product or packaging was damaged in transit.
• The product received is past its expiry date.

2. How to Report an Issue

All complaints regarding damaged, incorrect, or missing items must be raised within 48 hours of delivery. Requests made after this window will not be accepted.

• Mandatory Proof: You must provide clear photographic proof of the issue (and your physical invoice) when submitting your request.

3. The Return Process

Once your return request is approved, we will schedule a pickup. The product will be collected by our delivery executive or courier partner, depending on your location.

4. Refund Methods & Timelines

Approved refunds and replacements will be processed within 48 to 72 business hours (3-4 days) of the resolution.

• General Refunds: Standard refunds will be credited back to your original payment method (e.g., Credit Card/Bank Account).
• Damaged or Missing Items: Based on our evaluation of your submitted photos, the amount charged for damaged or missing items will be refunded or replaced as per Winbees' Replace or Refund policy.
• Out of Stock Items: If an item you ordered becomes unavailable, we will notify you immediately and refund the item's value.
• Delayed Deliveries (Chennai): If your Chennai delivery is delayed beyond the 4th business day, the order amount will be refunded.